Last Updated: September 2026

At Cookzie – Smart Home Partner, we aim to provide dependable products and support throughout your product’s applicable warranty period.

Warranty coverage, duration, and applicable terms may vary depending on the product and model number. Please review the warranty information provided for your specific product before submitting a claim.

1. Warranty Coverage

Cookzie provides warranty coverage according to the warranty applicable to the purchased product or the warranty details associated with the warranty registration completed on our website, where applicable.

The warranty period and terms may differ based on:

  • Product category
  • Product/model number
  • Applicable warranty terms
  • Warranty registration details
  • Purchase information

The applicable warranty period should be checked for the specific product or model.

2. Warranty Registration

Customers may be required to register their product through the Warranty Registration facility available on the Cookzie website.

Please provide accurate information while registering your product, including details such as:

  • Customer name
  • Mobile number
  • Email address
  • Product name
  • Model number
  • Purchase/order details
  • Purchase date
  • Other information requested in the registration form

Please retain your purchase invoice and product details for future warranty claims.

Warranty registration does not automatically guarantee approval of a warranty claim. Each claim is subject to verification and review.

3. How to Claim Warranty

All warranty claims must be submitted through the Warranty Claim Form available on the Cookzie website.

Step 1 — Fill the Warranty Claim Form

Submit the warranty claim form with the required product and customer information.

Step 2 — Submit Required Details

You may be asked to provide information such as:

  • Name
  • Mobile number
  • Email address
  • Product name
  • Model number
  • Purchase date
  • Order/invoice number
  • Warranty registration details
  • Description of the issue
  • Photographs or videos of the product
  • Other information required for verification

Step 3 — Case Review

After receiving your warranty claim, the Cookzie team will review the submitted information and assess the reported issue.

Additional information, photographs, videos, documents, or other details may be requested if required to evaluate the claim.

Step 4 — Warranty Resolution

After reviewing the case, Cookzie will determine the applicable resolution according to the warranty terms of the relevant product/model.

The resolution may include, where applicable:

  • Repair
  • Replacement
  • Service support
  • Another applicable warranty solution

4. Warranty Claim Processing Time

Warranty claims require verification and case review.

The warranty claim process may take approximately 7–10 days after receiving the required information and documents.

The actual time may vary depending on:

  • Nature of the issue
  • Product/model
  • Information provided
  • Verification requirements
  • Availability of required parts or products
  • Service requirements

If additional information is required from the customer, the processing time may be affected.

5. Warranty Verification

A warranty claim will only be processed after the case and relevant details have been reviewed.

Cookzie may verify:

  • Product/model number
  • Purchase information
  • Warranty registration
  • Warranty period
  • Product condition
  • Nature of the reported issue
  • Photographs/videos
  • Invoice or proof of purchase
  • Other information necessary to assess the claim

Submitting a warranty claim does not automatically mean that the claim will be approved.

6. Warranty Period

The warranty period is determined according to the applicable product or model number.

Customers should refer to the warranty information associated with their specific product.

Where warranty registration is applicable, the registration information submitted on the Cookzie website may also be used for warranty verification.

7. Proof of Purchase

Customers may be required to provide valid proof of purchase when submitting or processing a warranty claim.

Accepted information may include:

  • Purchase invoice
  • Order number
  • Online order details
  • Warranty registration information
  • Other relevant purchase documentation

Please keep your purchase documents safely for the duration of the applicable warranty period.

8. Cases That May Not Be Covered

Warranty coverage is subject to the applicable terms of the specific product/model.

Depending on the applicable warranty terms, issues caused by circumstances such as the following may not be covered:

  • Misuse or improper use
  • Failure to follow the user manual
  • Accidental damage
  • Unauthorized repair or modification
  • Normal wear and tear
  • Damage caused by improper installation or handling
  • Damage caused by external factors
  • Use of the product for purposes other than its intended use

The final determination will be made after reviewing the individual warranty claim and the applicable product warranty terms.

9. Customer Responsibility

Customers are responsible for:

  • Providing accurate information in the warranty claim form
  • Providing correct product and model details
  • Keeping proof of purchase
  • Providing requested photographs/videos or documents
  • Following the product’s user manual and safety instructions
  • Cooperating with the warranty verification process

Providing incomplete or incorrect information may delay the warranty claim process.

10. Warranty Claim Status

After submitting a warranty claim, Cookzie may contact you using the mobile number or email address provided in the claim form.

Please ensure that your contact information is accurate and accessible.

Our team may contact you if additional information is required before the claim can be reviewed or processed.

11. Warranty Resolution

Once the warranty case has been reviewed, Cookzie will communicate the applicable resolution to the customer.

The resolution will depend on:

  • Applicable warranty terms
  • Product/model
  • Nature of the issue
  • Verification results
  • Product/service availability

Warranty claims will be handled according to the applicable warranty terms for the relevant product.

12. Important Information

Please note:

  • Warranty terms vary by product and model number.
  • The applicable warranty period should be checked for your specific product.
  • Warranty registration, where applicable, does not guarantee automatic claim approval.
  • Every warranty claim is subject to review and verification.
  • The expected warranty claim processing time is 7–10 days after the required information has been received.
  • Additional information may be requested during the review process.
  • Customers should retain their purchase invoice and product information.

13. Submit Your Warranty Claim

Have an issue with your Cookzie product?

We’re Here to Help.

To request warranty support, please complete the Warranty Claim Form on our website.

[ CLAIM WARRANTY → ]

Please keep your purchase invoice, product/model number, warranty registration details, and relevant product photographs/videos ready before submitting your claim.

14. Contact Cookzie

For questions regarding your warranty claim or registration:

Cookzie – Smart Home Partner

📍 Location: Delhi, India
📞 Call Center: +91 9810858248
📧 Email: cookzieappliance@gmail.com

Warranty Claims: Please use the Warranty Claim Form on the website so that your request can be properly recorded and reviewed.