Shipping & Refund Policy
Last Updated: September 2026
At Cookzie – Smart Home Partner, we aim to provide a smooth and reliable shopping experience. This Shipping & Refund Policy explains how orders are delivered and how customers can raise requests for returns, replacements, or refunds.
1. Shipping Policy
Order Processing
Once you place an order on the Cookzie website and the payment is successfully confirmed, we will process your order for dispatch.
Order processing time may vary depending on product availability, order verification, and other operational requirements.
You will receive relevant order and shipping information through the contact details provided during checkout, where applicable.
Delivery
Cookzie delivers products to serviceable locations in India through available delivery partners.
Delivery time may vary depending on:
- Delivery location
- Product availability
- Courier or logistics partner
- Weather conditions
- Public holidays
- Transportation or operational delays
- Other circumstances beyond our reasonable control
The delivery timeline shown during the ordering process should be considered an estimated timeframe and may vary in certain situations.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
Please carefully check:
- Customer name
- House/Flat number
- Street/locality
- City
- State
- PIN code
- Mobile number
Cookzie may not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
Delivery Issues
If your package arrives damaged, appears tampered with, or contains an incorrect or missing product, please contact Cookzie through the contact details provided below.
For faster review, customers may be asked to provide:
- Order number
- Customer name
- Registered mobile number
- Photographs of the package
- Photographs/videos of the product
- Description of the issue
- Other information required to review the case
The request will be reviewed before an appropriate solution is provided.
2. Return & Refund Policy
Cookzie understands that there may be situations where a customer needs to report an issue with a purchased product.
If you have a concern regarding your order or product, you can raise a return, replacement, or refund request through WhatsApp or email.
Every request will be reviewed individually based on the circumstances of the case.
How to Raise a Return or Refund Request
You can contact Cookzie using either of the following methods:
📱 WhatsApp / Call
+91 9810858248
When contacting us, please provide:
- Order number
- Customer name
- Registered mobile number
- Product name
- Date of purchase/order
- Reason for the return/refund request
- Clear photographs or videos of the product, packaging, or issue where applicable
Providing complete information can help us review your request more efficiently.
3. Case Review Process
After receiving your request, our team will review the details provided by you.
Depending on the situation, we may request additional information, photographs, videos, or other details to understand the issue.
After reviewing the case, Cookzie will provide an appropriate solution within 7 days of receiving the return/refund request, subject to the information required to evaluate the case being available.
The possible resolution may include, where applicable:
- Product replacement
- Return of the product
- Refund
- Repair or service support
- Other appropriate resolution
The final resolution will depend on the nature of the issue, product condition, applicable warranty/return terms, and the findings of the review.
4. Refunds
If a refund is approved after review, the applicable refund will be processed through the appropriate payment method or refund process.
The time taken for the amount to reflect in the customer’s account may depend on the payment provider, bank, or other financial institution involved.
Cookzie will provide relevant information regarding the refund once the refund has been processed.
5. Replacement
Where a replacement is approved, Cookzie may arrange a replacement product subject to product availability and the applicable resolution process.
If the same product is unavailable, an alternative resolution may be offered where appropriate.
6. Product Condition
For approved returns, customers may be required to return the product in the condition specified by Cookzie.
Where applicable, customers should retain:
- Original product packaging
- Accessories
- User manuals
- Warranty documents
- Invoice/order information
- Other items supplied with the product
Return eligibility may depend on the condition of the product and the circumstances of the request.
7. Non-Eligible or Unsupported Claims
A return, replacement, or refund request may not be approved where the issue results from circumstances such as:
- Improper use of the product
- Failure to follow the user manual or safety instructions
- Accidental damage
- Unauthorized modification or repair
- Normal wear and tear
- Damage caused after delivery due to misuse
- Use of the product contrary to its intended purpose
However, every request will be reviewed based on its individual circumstances before a final resolution is provided.
8. Warranty-Related Issues
Some Cookzie products may be covered by a product warranty.
If your product develops a manufacturing-related issue during the applicable warranty period, please contact us using WhatsApp or email.
Our team will review the case and guide you regarding the applicable warranty/service process.
Warranty claims may require the customer to provide proof of purchase, product details, photographs/videos, or other information necessary for verification.
9. Cancellation of Orders
If you wish to cancel an order, please contact Cookzie as soon as possible using:
WhatsApp: +91 9810858248
Email: cookzieappliance@gmail.com
Cancellation requests may not be possible once an order has been processed, dispatched, or handed over to the delivery partner.
If cancellation is accepted after payment, the applicable refund will be processed according to the refund procedure.
10. Important Information
Cookzie reserves the right to review every return, replacement, and refund request before approving a resolution.
Submitting a request does not automatically guarantee a refund, replacement, or return.
The final resolution will be based on the details of the case, product condition, applicable policies, and review conducted by Cookzie.
11. Contact Us
For shipping-related questions, delivery issues, returns, replacements, or refunds, please contact us:
Cookzie – Smart Home Partner
📍 Location: Delhi, India
📱 WhatsApp / Call: +91 9810858248
📧 Email: cookzieappliance@gmail.com
Customer Support
For Returns & Refunds:
Send us your Order Number + Issue Details + Photos/Videos (if applicable) through WhatsApp or email.
Our team will review your case and provide a solution within 7 days.