Last Updated: September 2026

At Cookzie – Smart Home Partner, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, purchase our products, contact us, or interact with our services.

By using the Cookzie website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or interact with Cookzie, we may collect information that you voluntarily provide to us, such as:

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Delivery information
  • Order and purchase details
  • Information submitted through contact or enquiry forms
  • Customer support communications
  • Any other information you voluntarily provide to us

We may also automatically collect limited technical information when you browse our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Approximate usage and interaction information
  • Cookies and similar technologies

2. How We Use Your Information

Cookzie may use the information collected from you for legitimate business and customer-service purposes, including:

  • Processing and delivering your orders
  • Confirming and managing purchases
  • Providing customer support
  • Responding to enquiries and requests
  • Processing returns, replacements, refunds, or warranty-related requests where applicable
  • Communicating with you regarding your orders or services
  • Improving our products, website, and customer experience
  • Maintaining website security and preventing fraudulent or unauthorized activities
  • Understanding website usage and improving website performance
  • Sending promotional or marketing communications where permitted and applicable
  • Complying with applicable legal and regulatory requirements

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Maintain shopping-cart functionality
  • Understand how visitors use our website
  • Improve website functionality and performance
  • Provide a more convenient shopping experience

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. Sharing of Information

Cookzie does not sell or rent your personal information as a business practice.

We may share necessary information with trusted service providers or business partners when required to provide our services, such as:

  • Payment processing services
  • Shipping and delivery partners
  • Website and technology service providers
  • Customer support and communication service providers
  • Analytics or marketing service providers
  • Government authorities or regulatory bodies when legally required

Information shared with service providers will be limited to what is reasonably necessary for the relevant purpose.

5. Payment Information

Payments made through our website may be processed through third-party payment service providers.

Cookzie may receive information necessary to confirm or manage your transaction, but sensitive payment information such as complete card details may be processed directly by the applicable payment service provider.

Customers should review the privacy policies and terms of the respective payment provider where applicable.

6. Data Security

We take reasonable measures to protect the personal information provided to us against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing products and services
  • Maintaining business and transaction records
  • Resolving disputes
  • Providing customer support
  • Meeting legal, regulatory, accounting, or compliance requirements

The period for which information is retained may vary depending on the nature and purpose of the information.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment platforms, social media platforms, or other external resources.

Cookzie is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

9. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action where necessary.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information where applicable
  • Withdraw consent for certain communications
  • Opt out of promotional communications

Some information may need to be retained where required for legal, regulatory, security, accounting, or legitimate business purposes.

To make a privacy-related request, please contact us using the details provided below.

11. Marketing Communications

Where applicable, Cookzie may contact you regarding products, offers, updates, or other promotional communications.

You may choose to stop receiving promotional communications by following the unsubscribe instructions provided in the communication or by contacting us directly.

Please note that you may still receive essential communications related to your orders, transactions, or customer-service requests.

12. Changes to This Privacy Policy

Cookzie may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact Cookzie.

Cookzie – Smart Home Partner

📍 Location: Delhi, India
📞 Call Center: +91 9810858248
📧 Email: cookzieappliance@gmail.com

We will review privacy-related enquiries and respond as appropriate.