Last Updated: September 2026

Welcome to Cookzie – Smart Home Partner. These Terms & Conditions govern your access to and use of the Cookzie website and your purchase of products through our online store.

By accessing, browsing, or purchasing products through this website, you agree to be bound by these Terms & Conditions. Please read them carefully before using the website or placing an order.

1. About Cookzie

Cookzie is a home and kitchen appliances brand offering products designed to make everyday cooking and household tasks more convenient.

Throughout these Terms & Conditions, “Cookzie,” “we,” “us,” and “our” refer to Cookzie, while “you,” “your,” and “customer” refer to the person accessing the website or purchasing our products.

2. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for any unlawful or fraudulent activity.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the security or operation of the website.
  • Copy, reproduce, modify, or distribute website content without permission.
  • Use automated systems to collect or scrape website content without authorization.
  • Submit false, misleading, or fraudulent information.
  • Use another person’s information without their permission.

Cookzie reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, features, and other information displayed on the website are accurate and up to date.

However:

  • Product images may vary slightly from the actual product due to photography, lighting, screen settings, or manufacturing variations.
  • Product colours may appear different on different displays.
  • Product specifications may be updated or modified by the manufacturer where applicable.
  • Packaging and accessories may vary from product images where applicable.
  • Availability of products may change without prior notice.

The product information displayed on the website should be reviewed carefully before placing an order.

4. Product Availability

All products displayed on the website are subject to availability.

Cookzie reserves the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue products.
  • Change product specifications or availability.
  • Cancel an order where the product is unavailable or cannot be supplied.

If an order cannot be fulfilled after payment has been received, the applicable amount may be refunded through the relevant payment method, subject to the applicable refund process.

5. Prices

Product prices displayed on the website are subject to change without prior notice.

Prices may be affected by:

  • Product updates
  • Promotional offers
  • Taxes and applicable charges
  • Website pricing updates
  • Errors or technical issues

The applicable price shown at the time of order confirmation will generally apply to that order, subject to correction of genuine pricing or technical errors.

Where applicable, shipping or other charges will be displayed during the purchase process.

6. Orders

When you place an order through the website, you are making a request to purchase the selected products.

An order may be subject to verification before it is accepted and processed.

Cookzie reserves the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect customer or delivery information
  • Duplicate or unusually large orders
  • Technical or system errors
  • Failure to complete payment
  • Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment, the applicable amount will be processed for refund according to our refund process.

7. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Payment information
  • Other information required to process your order

Cookzie will not be responsible for delays, failed deliveries, or additional delivery issues caused by incorrect or incomplete information provided by the customer.

8. Payment

Payments may be processed through third-party payment service providers.

You agree to provide accurate information required to complete your transaction.

Cookzie does not knowingly retain complete sensitive payment information such as full card details where such information is processed directly by the applicable payment service provider.

Orders may be processed only after successful payment confirmation, where applicable.

9. Shipping & Delivery

Cookzie aims to process and deliver orders within the estimated delivery timeline communicated during the purchase process.

Delivery timelines may vary depending on:

  • Delivery location
  • Product availability
  • Courier service
  • Weather conditions
  • Public holidays
  • Logistics disruptions
  • Other circumstances outside our reasonable control

Estimated delivery dates are not necessarily guaranteed delivery dates.

Once the order has been handed over to the applicable delivery partner, delivery may also be subject to the partner’s operating procedures.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct:

  • Name
  • House/Flat/Building number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number

Cookzie may not be responsible for failed or delayed delivery resulting from incorrect or incomplete address information provided by the customer.

11. Order Cancellation

Order cancellation may be available only before the order reaches a stage where cancellation is no longer possible.

Once an order has been processed, shipped, or handed over to the delivery partner, cancellation may not be available.

Where cancellation is permitted, any applicable refund will be processed according to Cookzie’s refund policy and the payment method used.

12. Returns, Replacement & Refunds

Returns, replacements, and refunds are subject to the applicable Return & Refund Policy published on the Cookzie website.

Customers should inspect the product and packaging after delivery and contact Cookzie promptly if there is an issue with the product, such as:

  • Damage during delivery
  • Missing components
  • Incorrect product
  • Manufacturing-related issue
  • Other eligible concerns

Customers may be required to provide photographs, videos, order details, packaging information, or other documentation to help us evaluate a claim.

Not every return or refund request may be eligible. Eligibility will depend on the applicable product policy and circumstances of the request.

13. Warranty

Certain Cookzie products may be covered by a manufacturer’s or Cookzie warranty, depending on the product.

Where a warranty is applicable, the warranty period, coverage, exclusions, and claim process will be determined by the applicable warranty terms for that product.

Warranty coverage generally does not automatically extend to damage caused by:

  • Misuse
  • Improper installation or operation
  • Accidental damage
  • Unauthorized modification or repair
  • Normal wear and tear
  • Use contrary to product instructions
  • External causes beyond the product’s intended use

Customers should retain the purchase invoice/order information where required for warranty claims.

Please refer to the warranty information provided with the specific product for applicable terms.

14. Product Usage & Safety

Customers must use Cookzie products according to the instructions, safety warnings, and usage guidelines supplied with the product.

Before using an appliance, customers should carefully read the relevant user manual and safety instructions.

Cookzie products should not be modified, dismantled, or repaired by unauthorized persons where doing so may create a safety risk or affect warranty coverage.

Cookzie shall not be responsible for damage resulting from improper use, misuse, unauthorized modification, or failure to follow applicable product instructions.

15. Intellectual Property

All content available on the Cookzie website, including but not limited to:

  • Cookzie logo and branding
  • Product photographs
  • Graphics
  • Text
  • Product descriptions
  • Website design
  • Icons
  • Videos
  • Illustrations
  • Marketing materials

is owned by or licensed to Cookzie and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit website content without prior written permission from Cookzie.

16. User-Submitted Content

If you submit reviews, feedback, photographs, comments, or other content to Cookzie, you agree that the information provided is lawful and does not violate the rights of another person or organization.

You should not submit:

  • False or misleading information
  • Offensive or unlawful content
  • Copyrighted material without permission
  • Personal information belonging to another person
  • Malware or harmful content
  • Content intended to abuse, threaten, or harass others

Cookzie may moderate, remove, or decline to publish submitted content where appropriate.

17. Promotions and Offers

From time to time, Cookzie may offer discounts, promotional campaigns, coupon codes, or other offers.

Promotional offers may be subject to additional terms, including:

  • Validity period
  • Eligible products
  • Minimum purchase requirements
  • Usage limits
  • Customer eligibility
  • Stock availability

Unless otherwise stated, promotional offers cannot be combined with other offers.

Cookzie reserves the right to modify or withdraw promotional offers where necessary.

18. Third-Party Services and Links

The website may contain links, integrations, or services provided by third parties, including payment providers, delivery partners, analytics services, or other external platforms.

Cookzie does not control the independent operations, policies, or practices of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

19. Website Availability

We aim to keep the Cookzie website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from technical issues
  • Completely secure
  • Free from viruses or other harmful components

The website may occasionally be unavailable due to maintenance, technical issues, upgrades, or circumstances outside our reasonable control.

20. Limitation of Liability

To the extent permitted by applicable law, Cookzie will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products where such liability cannot reasonably be attributed to Cookzie.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

21. Force Majeure

Cookzie will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Fire
  • Flood
  • Epidemics or pandemics
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or infrastructure failures
  • War or civil unrest
  • Other unforeseen circumstances

22. Privacy

Your use of the Cookzie website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have read and understood the applicable privacy practices.

23. Changes to These Terms

Cookzie may update or modify these Terms & Conditions from time to time.

Changes will become effective when the updated Terms & Conditions are published on this page, unless otherwise stated.

We recommend reviewing this page periodically to stay informed about the terms applicable to your use of the website.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the website, products, orders, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

25. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products, or other website-related matters, you can contact us:

Cookzie – Smart Home Partner

📍 Location: Delhi, India
📞 Call Center: +91 9810858248
📧 Email: cookzieappliance@gmail.com

Email: cookzieappliance@gmail.com